Shipping & Delivery Information

All our parcels are carefully delivered by Parcelforce. 

Deliveries are generally made between the hours of 8am and 6pm (except Sunday), however deliveries outside these times can take place during busy periods.

All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Our carrier will not leave the items in a safe place.

Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.

Delivery Times

Most items are delivered the next working day, for orders placed before midday Monday to Friday. Some items may take long. If they are going to take longer we will be in touch to advise.

For items showing as Pallet deliveries, these items can take 2 working days to dispatch. If they are going to take longer we will be in touch to advise.